QuickSilk Support

User Guides, Video Tutorials & FAQ's

Content Management System Support

  • How can we help you?

    QuickSilk provides our clients with FREE:

    • Telephone support 9:00am to 9:00pm EST, Monday to Friday
    • 24x7x365 email support

    Website Maintenance & Support

    Keeping your web site current with the most up-to-date technologies & information is paramount to ensuring visitors return to your site. If you need to update your web site on a regular basis, but don't have the time or experience to do it yourself, contact us about our web site maintenance & support program..

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  • Filename Type Size Date
    6.03 MB
    2016 November

  • Frequently Asked Questions

    Security

    • Is my website secure with QuickSilk?

      With no visible code, your site is not open to attacks like open source CMS. QuickSilk is Trustwave secure and takes daily backups of all its websites. Your website and data is protected with the same military-grade security and encryption that the big banks use.

    General

    • What is QuickSilk?

      QuickSilk is a content management system that helps you create and edit your own website. As a web-based application, it is hosted on our servers and you can access it from anywhere that has a web browser and Internet connection. There is no software to install or update.

    • What happens if I need more storage space?

      You can upgrade space at any time. Simply control your account options from within your admin panel, under the Module Manager.

    • What license will these developments fall under?

      All updates made to QuickSilk and our plugins will be available to users who purchase the corresponding plans. This also includes all new themes and the themes manager when they are released.

    • Will these themes and plugins be maintained long term?

      QuickSilk has spent the equivalent of nearly 50 man-years on building the technology behind this platform. You can rest assured that the platform and all themes will be maintained and updated for long-term usability.

    • Who is behind QuickSilk CMS?

      To find our more about how QuickSilk was built and the management team click here.

    Site Migrations

    • I'm looking to switch. Can I import my site?

      Our Professional Services team can work with you to migrate your existing site. Alternatively, QuickSilk makes it very easy to recreate your website with our intuitive user interface and drag and drop features.

    Accounting/Billing

    • What currency do you bill in?

      We currently bill in Canadian Dollars, for clients inside of Canaa. We bill in US currency for all other countries

    • Are there any contracts to sign?

      No, payments are made month-to-month and you can cancel at any time.

    Templates

    • What industries will be covered by our templates?

      The  free templates provided will cover a wide range of industries including: small business, retail, consulting, food, entertainment, law, non-profit, healthcare, real estate, energy, consumer products, advertising, fashion and many more.

Have A Question About QuickSilk's Content Management System?

To speak with a Content Management Specialist please call 1-866-344-0644